FTC Sends More Than $17 Million to Consumers Harmed by Brigit’s Deceptive Claims, Junk Fees, and Confusing Cancellation Process
The Federal Trade Commission is sending more than $17 million in refunds to consumers harmed by online cash advance provider Brigit, which the agency says deceived consumers with false promises of “instant” cash advances and locked consumers into a monthly membership they couldn’t cancel.
The FTC first took action against Brigit in 2023, alleging that the company deceptively advertised that customers who subscribed to the company’s service would have access to “instant” cash advances of up to $250 “whenever you need it” and could cancel anytime. According to the FTC, the company then charged fees to get the cash quickly and failed to deliver the promised amounts. In many cases, consumers were not able to receive a cash advance at all. The FTC’s complaint also alleged the company used manipulative design tricks to create a confusing and misleading cancellation process that made it difficult for consumers to cancel their subscriptions.
( FTC-PR-241104-1 ) ( 11-04-24 )